Questions, answered
The honest version. Still stuck? Email us.
- What does Attercop actually do?
- It watches the open pull requests in repos you choose, and when one has waited longer than your threshold for a review, it sends the assigned reviewer a polite Slack message. That's the whole product — no two-way sync, no commenting, no dashboards full of charts.
- How is a PR decided to be “stale”?
- It's open, not a draft, has a requested reviewer, and has had no activity for longer than your threshold (24h by default). Any new activity — a push, comment, or review — resets the clock, which is exactly the “untouched for X hours” behavior you want.
- Will it spam our reviewers?
- No. A reviewer gets one nudge per stale stretch, not a buzz every cron tick. We keep a ledger per repo + PR; we only nudge again if the PR sees fresh activity and then goes quiet again.
- Does each reviewer need a Slack account with the same email as GitHub?
- Ideally, yes — that's how we DM them directly. But GitHub usually hides a user's email, so in practice most nudges are delivered to a fallback Slack channel you configure (invite the bot to it). Setting that channel is part of onboarding, and there's a one-click test ping to confirm delivery.
- What GitHub access do you need? Do you store our code?
- Attercop is a GitHub App with two read-only permissions — Pull requests and Metadata — and you pick which repos it's installed on. It reads PR metadata (title, number, last-activity time, requested reviewers) and nothing else: no broad scope, no code access, no write, no stored token. More detail on the how it works page.
- How much does it cost?
- $19/month, flat, per workspace — unlimited repos and reviewers. There's a 14-day free trial, and you can cancel anytime.
- Why flat pricing instead of per-seat?
- Because a review reminder shouldn't get more expensive just because your team grew. Competitors charge per seat; we charge one flat price per workspace. That's the wedge.
- How do I cancel or delete my data?
- Cancel anytime from the Stripe billing portal — you keep access until the period ends. To delete your account and data, disconnect Slack and GitHub and email support@attercop.dev.
- Do you support GitLab, Bitbucket, Teams, or Discord?
- Not yet — Attercop is deliberately focused on GitHub + Slack. Staying narrow is how we keep it lightweight and cheap. If there's demand for another pairing, tell us.